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BYOB Hosted VoIP Buyer's Guide
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Dean1Editor's Update 11/16/10, Earlier this month, TA conducted our first BYOB hosted VoIP solution shootout with four very diverse vendors and nine subject matter expert judges. Following is the BYOB Hosted VoIP Buyer's Guide that we're creating from the recorded shootout. Contact me to critique this buyer's guide help judge future BYOB hosted VoIP vendor submissions.

 

Overview: This and all TA's buyer's guides are designed to help multilocation business end-users and their equipment vendors select the right voice, Internet, data and related application solutions from TA's qualified vendor members. TA charges our vendors to specifically share how their category specific solution is superior via a 25-minute webinar and any additional material they feel is helpful.

TA's subject matter expert members evaluate the competitive content submitted, compare it to their own real world experiences and then write this buyer's guide. To keep up with evolving vendor capabilities, the buyer's guide is in a constant state of update and revision. check the "Editor's Update" above to learn the latest revision. Contact TA to license this content.

 

BYOB Hosted VoIP Phone System Definition:  A hosted VoIP business phone system allows a business to "rent" a modern "dial tone over the Internet" phone system with all the current options (multi-phone simultaneous ringing, voicemail in email, multiple business locations on one phone system, etc.) without having to buy the actual phone system or PBX equipment that must be stored and maintained in the customer's office or phone closet.. 

The "BYOB" (bring your own broadband) hosted VoIP modifier allows a businesses to access the Internet dial tone over their existing broadband connection (cable, DSL, integrated T-1 or business fiber, etc.) without having to subscribe to a dedicated T-1 connection or MPLS upgrade. BYOB hosted VoIP phone systems are generally for new or very small businesses with 20 employees or less or businesses with multiple locations only need a few phone lines at each location.

Solutions that compete with this BYOB solution are "T-1 Hosted VoIP" - for larger small businesses that require guaranteed voice quality, "MPLS Hosted VoIP" - for businesses with a private MPLS network that want perfect sound quality and application integration, and "IP-PBX VoIP" - for businesses that don't want to "rent" their phone system long term but want to own the equipment that resides in their office or hosting facility. TA is in the process of producing separate buyer's guides for these competing VoIP solutions.

 

BYOB Phone System History:  When the Internet phone craze first hit the US a decade ago, hopes for low cost or free business phone service was high but the audio quality of the resulting consumer grade phone service was very low because all the VoIP phone service providers used the public Internet to transport the phone calls and quality was "best effort". The early vendors often associated with low quality (completely unsuited for business) VoIP phone service included Vonage, Skype and magicJack.

Over the past several years, many business phone service providers set to work to give these very small businesses the economical "BYOB phone system" they wanted with an audio quality of service ("QoS") that was good enough for business sales calls. Have any of today's BYOB hosted VoIP vendors met the mark of success? With a few caveats noted in this buyer's guide the answer is definitely, "Yes".

 

Meet the TA Vendors that Provide BYOB Hosted VoIP:  The following TA vendors have been screened by TA to have busienss grade BYOB Hosted VoIP offerings that should be seriously considered by TA members, IT consultants and their business end-user customers.

Click the image under each vendor name below to access the 25-minute "Why we're Better Than Our Competitors" video that they shared in TA's BYOB Hosted VoIP Solution Shootout as well as other content they have submitted that helps them make their case for competitive superiority.

Broadview - Based in New York, Broadview has been providing their solution for some time and have recently announced 50,000 hosted VoIP "seats in service". 


MegaPath - MegaPath's acquisition of Speakeasy this year evidenced their commitment to the BYOB hosted VoIP space.


SimpleSignal - SimpleSignal defines their competitive advantages in their unique unified communications applications like hosted call recording and others.


Vocal IP - With over 1,500 customized IP installations to date, Vocal IP positions itself as the TA vendor that specializes in VoIP installations that treats every customer opportunity as a unique project.


(If you're a TA vendor with a BYOB hosted VoIP solution that you feel should be presented here, please contact Dan@TelecomAssociation.com ASAP)



Judging Results

TA is in the process of judging these BYOB Hosted VoIP Solution Shootout presentations by soliciting "Judge's Surveys" from the following three different judges panels:

1. SME Judge's Survey - Nine TA members deemed "subject matter experts" in this category.

2. Competitive Peer Judge's Survey - The BYOB hosted VoIP TA vendor peers competing against this entry.                     

3. TA Member Judge's Survey - TA complimentary members at large.

The results of these three judges panels are currently being compiled and will be published here on 12/1/2010. If you're a TA member with BYOB hsoted VoIP selection experience, please view the content above and then complete a TA Member Judge's Survey.
 


Subject Matter Expert Judge's Comments: TA's BYOB subject matter expert judges shared an hour's worth of comments with TA after watching the vendor's 25-minute presentations. If you're seriously considering BYOB for your business you should take the time to listen to or read the transcription of the judges comments.

Click here to listen to and read the BYOB Hosted VoIP judges comments

 


20 BYOB Hosted VoIP "Happiness Checklist" Questions:  Even after all your investigation of BYOB, will you be happy with your vendor selection? Have you asked all the right questions? WE can't guarantee you'll be happy but we can be sure you'll have asked all the most important questions of your vendor is you use our "Happiness Checklist" questions when questioning potential BYOB hosted VoIP vendors.

Click here to read our 20 "Happiness Checklist" Questions

 


Meet the BYOB Hosted Judge Subject Matter Experts:  The following TA members are BYOB subject matter experts ("SMEs") for their VoIP industry experience who are helping TA judge our BYOB Hosted VoIP Solution Shootout. Their initial and updated judging scores and comments constiture the foundation of our BYOB Hosted VoIP Buyer's Guide. Scroll down below to see the judge's scores and comments.

Ben Hanni, Co-Founder of BP Innovations, South Carolina

Braun Mincher, President of PCG Telecom, Coloroado

Daniel Pentecost, Founding Director of Anyion Group, North Carolina

Jeff Ott, President of Total Carrier Solutions, Texas

Laura Bernstein, Owner of Cost Recovery Associates, Massachusetts

(If you're a TA member with experience evaluating and choosing BYOP hosted VoIP solutions for your business customers and would like to participate as a judge, please contact Dan@TelecomAssociation.com ASAP)


About Business Phone Buyer's Guide & Telecom Association

Telecom Association ("TA") is a membership organization that publishes news and reviews about broadband Internet, telecom voice and wide area data network services as well as IT managed services for the benefit of multi-location business end-users and their equipment consultants trying to choose "who to buy" (which service provider) and "how to buy" (direct from the service provider or through an independent telecom agent or agency).

TA's primary publications for business end-users and their equipment consultants and vendors is this Business Phone Buyer's Guide and our "BuyingTelecom" blog at www.BuyingTelecom.com. TA does not charge for or require registration to access this information. TA members are welcome to contact TA about licensing this information.

TA, a membership organization for telecom agents and providers was founded by Dan Baldwin, an independent telecom agent in 1995.  In 15 years TA has grown to over 3,800 members and 50 vendors. Any professional in the telecom or IT industry may join TA for free at www.TAjoin.com.

 

Questions?

Contact Dan Baldwin, Executive Director at Dan@TelecomAssociation.com or 951-251-5155.




Solution news & vendor reviews by TA's subject matter experts


TA Vendors with
BYOB Hosted VoIP
Solutions





Vocal IP Logo


TA Members that are BYOB Hosted VOIP Subject Matter Experts
and TA Judges


Ben Hanni
BP Innovations

Braun Mincher
PCG Telecom

Daniel Pentecost
Anyion Group

Jeff Ott
Total Carrier Solutions

Laura Bernstein
Cost Recovery Associates


TA Members with experience consulting
BYOB Hosted VoIP
Solutions


Click here to view a list of TA members in your state with documented experience helping multi-location businesses choose BYOB hosted VoIP.

 

 

Business Phone Buyer's Guide
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