Earlier this month, TA conducted our
first BYOB hosted VoIP solution shootout with four very diverse
vendors and nine subject matter expert judges. Following is the BYOB
Hosted VoIP Buyer's Guide that we're creating from the recorded
shootout. Contact me
to critique this buyer's guide help judge future BYOB hosted VoIP
This and all
TA's buyer's guides are designed to help multilocation business
end-users and their equipment vendors select the right voice,
Internet, data and related application solutions from TA's qualified
vendor members. TA charges our vendors to specifically share how
their category specific solution is superior via a 25-minute webinar
and any additional material they feel is helpful.
TA's subject matter expert members evaluate the
competitive content submitted, compare it to their own real world
experiences and then write this buyer's guide. To keep up with
evolving vendor capabilities, the buyer's guide is in a constant
state of update and revision. check the "Editor's Update" above to
learn the latest revision.
Contact TA to license this content.
BYOB Hosted VoIP Phone System Definition:
A hosted VoIP business phone system allows a
business to "rent" a modern "dial tone over the Internet" phone
system with all the current options (multi-phone simultaneous
ringing, voicemail in email, multiple business locations on one
phone system, etc.) without having
to buy the actual phone system or PBX equipment that must be stored and maintained
in the customer's office or phone closet..
The "BYOB" (bring your own
broadband) hosted VoIP modifier allows a businesses to access the
Internet dial tone over their existing broadband connection (cable,
DSL, integrated T-1 or business fiber, etc.) without having to
subscribe to a dedicated T-1 connection or MPLS upgrade. BYOB hosted
VoIP phone systems are generally for new or very small businesses
with 20 employees or less or businesses with multiple locations only
need a few phone lines at each location.
Solutions that compete with this BYOB solution are "T-1 Hosted VoIP"
- for larger small businesses that require guaranteed voice quality,
"MPLS Hosted VoIP" - for businesses with a private MPLS network that
want perfect sound quality and application integration, and "IP-PBX
VoIP" - for businesses that don't want to "rent" their phone system
long term but want to own the equipment that resides in their office
or hosting facility. TA is in the process of producing separate
buyer's guides for these competing VoIP solutions.
BYOB Phone System History:
When the Internet phone craze first hit the US a decade ago, hopes
for low cost or free business phone service was high but the audio
quality of the resulting consumer grade phone service was very low
because all the VoIP phone service providers used the public
Internet to transport the phone calls and quality was "best effort".
The early vendors often associated with low quality (completely
unsuited for business) VoIP phone service included
past several years, many business phone service providers set to
work to give these very small businesses the economical "BYOB phone
system" they wanted with an audio quality of service ("QoS") that
was good enough for business sales calls. Have any of today's BYOB
hosted VoIP vendors met the mark of success? With a few caveats
noted in this buyer's guide the answer is definitely, "Yes".
TA Vendors that Provide BYOB Hosted VoIP: The following TA
vendors have been screened by TA to have busienss grade BYOB Hosted
VoIP offerings that should be seriously considered by TA members, IT
consultants and their business end-user customers.
Click the image under each vendor name below to access the 25-minute
"Why we're Better Than Our Competitors" video that they shared in
TA's BYOB Hosted VoIP Solution Shootout as well as other content
they have submitted that helps them make their case for competitive
- Based in New York, Broadview has been
providing their solution for some time and
have recently announced
50,000 hosted VoIP "seats in service".
acquisition of Speakeasy this year
evidenced their commitment to the BYOB
hosted VoIP space.
defines their competitive advantages in
their unique unified communications
hosted call recording and others.
- With over 1,500 customized IP
installations to date, Vocal IP positions
itself as the TA vendor that specializes in VoIP installations that treats every
customer opportunity as a unique project.
(If you're a TA vendor with a
BYOB hosted VoIP solution that you feel
should be presented here, please contact
TA is in the process of judging these BYOB Hosted VoIP Solution Shootout
presentations by soliciting "Judge's Surveys" from the following three
different judges panels:
SME Judge's Survey
- Nine TA members deemed "subject
matter experts" in this category.
Competitive Peer Judge's Survey
- The BYOB hosted VoIP TA vendor peers competing against this
TA Member Judge's Survey
- TA complimentary members at large.
The results of these three judges
panels are currently being compiled and will be published here on
12/1/2010. If you're a TA member with BYOB hsoted VoIP selection
experience, please view the content above and then complete a
TA Member Judge's Survey.
Matter Expert Judge's Comments: TA's BYOB subject matter expert
judges shared an hour's worth of comments with TA after watching the
vendor's 25-minute presentations. If you're seriously considering
BYOB for your business you should take the time to listen to or read
the transcription of the judges comments.
to listen to and read the BYOB Hosted VoIP judges comments
Hosted VoIP "Happiness Checklist" Questions:
Even after all your investigation of BYOB, will you be happy with
your vendor selection? Have you asked all the right questions? WE
can't guarantee you'll be happy but we can be sure you'll have asked
all the most important questions of your vendor is you use our
"Happiness Checklist" questions when questioning potential BYOB
hosted VoIP vendors.
to read our 20 "Happiness Checklist" Questions
Meet the BYOB Hosted Judge Subject Matter Experts:
The following TA members are BYOB subject matter experts
("SMEs") for their VoIP industry experience who are helping TA judge
our BYOB Hosted VoIP Solution Shootout. Their initial and updated
judging scores and comments constiture the foundation of our BYOB
Hosted VoIP Buyer's Guide. Scroll down below to see the judge's
scores and comments.
Founding Director of
Anyion Group, North Carolina
Total Carrier Solutions,
Cost Recovery Associates,
(If you're a TA member with
experience evaluating and choosing BYOP
hosted VoIP solutions for your business
customers and would like to participate as a
judge, please contact
Phone Buyer's Guide & Telecom Association
Telecom Association ("TA") is a membership
organization that publishes news and reviews about broadband
Internet, telecom voice and wide area data network services as well as IT managed
services for the benefit of multi-location business end-users and
their equipment consultants trying to choose "who to buy" (which
service provider) and "how to buy" (direct from the service provider
or through an independent telecom agent or agency).
TA's primary publications for business end-users
and their equipment consultants and vendors is this
Business Phone Buyer's Guide and our "BuyingTelecom"
blog at www.BuyingTelecom.com.
TA does not charge for or require registration to access this
information. TA members are welcome to
contact TA about
licensing this information.
TA, a membership organization
for telecom agents and providers was founded by
Baldwin, an independent telecom agent in 1995. In 15 years TA has grown
to over 3,800 members and 50 vendors. Any professional in the
telecom or IT industry may join TA for free at
Contact Dan Baldwin, Executive Director at